Frequently Asked Questions
All answers about vs3789
From opening an account to withdrawing money via bKash — find clear answers to all your questions right here.
vs3789 is a trusted online casino and betting platform in Bangladesh. Many players have questions about creating an account, depositing and withdrawing money, bonus terms, game selection and security. On this FAQ page we have put together straightforward answers to all those questions so you can get quick and reliable information. Below, a total of 22 questions and answers are organised into five topic-based sections.
Account and Registration
To create an account at vs3789, you will need an active mobile number and a unique username and password. The registration process is fully digital and takes just a few minutes. Register with accurate details, as they will be useful during identity verification later. Only one account can be created per mobile number.
No, creating an account at vs3789 is completely free. No charge or fee of any kind is taken for registration. However, after your first deposit you will have the opportunity to receive a 200% welcome bonus directly.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number, which you can use to set a new password. If you have any trouble, contact the 24/7 live chat support — the team provides assistance in Bengali.
vs3789 is for those aged 21 and above only. When creating an account you confirm that your age meets this requirement. Accounts belonging to underage users are closed at the time of verification and the balance is returned.
No. According to vs3789 rules, only one account is permitted per person. If multiple accounts are detected, the platform has the right to close all accounts and forfeit the balance. One account is sufficient to take advantage of all bonus benefits.
Deposits and Withdrawals
Money deposited via bKash is generally added to your vs3789 account instantly. Network or server load may occasionally cause a delay of a few minutes. If the delay exceeds 10 minutes, notify live chat support with your transaction ID.
The minimum deposit at vs3789 is ৳200 (the same across all methods). The minimum withdrawal amount is ৳1,000. There are no extra charges for smaller amounts, but make sure the wagering requirements have been met before making a withdrawal.
Yes, vs3789 supports four mobile banking methods: bKash, Nagad, Rocket and Upay. All four methods can be used for both deposits and withdrawals. Link your preferred method to your account and complete transactions with ease.
Withdrawals at vs3789 are generally completed within 10 to 45 minutes. When account verification is complete and wagering requirements are met, it is often faster than that. During busy periods the process may take a little longer.
vs3789 itself does not charge any deposit or withdrawal fee. However, mobile banking providers (bKash, Nagad, Rocket, Upay) may apply their own transaction charges, which will be shown separately in the respective app.
Games and How to Play
Go to the cricket betting section of vs3789 and select your preferred match from the BPL (Bangladesh Premier League) match list. You can place bets on various markets including match winner, toss and top batsman. Review the odds carefully before placing a bet and bet within your own budget.
Yes, live casino games from Evolution Gaming and Ezugi are available at vs3789. You can play Baccarat, Roulette, Blackjack and many more games with real dealers via live streaming. The live casino section is active 24 hours a day.
RTP (Return to Player) is the percentage of total bets returned to players in a game over the long term, calculated theoretically. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is a mathematical average, not a guarantee for every session. Each spin is completely independent and random.
Yes, vs3789 is mobile-optimized. You can play directly from the browser of any Android or iOS smartphone. There is no need to download a separate app — enjoy slots, live casino and cricket betting with a full experience right from your browser.
vs3789 features games from well-known software providers such as Pragmatic Play, PG Soft, JILI and Spribe. These providers use a certified Random Number Generator (RNG), which makes every result completely random and impartial. We use content only from accredited game studios to ensure fair play.
Bonuses and Promotions
vs3789 offers a 200% bonus on the first deposit, up to a maximum of ৳8,000. After creating your account, the bonus is added automatically when you deposit money for the first time. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, making your total balance ৳3,000.
The wagering requirement for the welcome bonus is 15x. This means you must wager 15 times the bonus amount before you can withdraw it. For example, if you receive a ৳2,000 bonus, you can withdraw after completing ৳30,000 in wagers. Complete this requirement before the expiry date.
vs3789's VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. Your level gradually increases through regular play. At the Diamond level you can receive up to 1.2% cashback per week. Each level comes with distinct benefits and priority support.
VIP level advancement is based on regular activity. Play regularly, participate in different game categories and make use of promotions. Bronze offers 0.2% weekly cashback, which increases to 0.5% at Silver. You can track your current level and progress from your account dashboard.
The game categories eligible for bonus use are stated in the promotion terms. Some bonuses apply only to slots or live casino, while some may also apply to cricket betting. Read the "Terms and Conditions" of the specific promotion or ask live chat support for details.
Security and Responsible Gaming
Yes. vs3789 uses SSL encryption technology to keep all data secure. Your personal information and financial transaction details are not shared with third parties. Our privacy policy explains the methods of data collection and use in detail.
Yes, vs3789 believes in responsible gaming. If you feel that play is getting out of control, you can apply for a temporary break (cooling-off) or self-exclusion. Contact the 24/7 live chat support for this — the team will help you complete the process.
vs3789 offers the option to set a deposit limit under its responsible gaming tools. You can set a daily, weekly or monthly limit. Request activation of this limit via live chat support. Once a limit is set it takes effect immediately.
vs3789's support team provides service in Bengali 24 hours a day, 7 days a week. The fastest way to get in touch directly is via live chat on the website. You can also contact us by email: [email protected]. Our team is always ready to help with any issue.
Gaming is entertainment, but if an addiction develops it is important to seek help. Advice and tools are available on vs3789's responsible gaming page. Talk to family and friends, and consult a mental health professional if needed. Our support team also provides sensitive and empathetic assistance on this matter.
If you suspect unauthorized access to your account, change your password immediately and notify live chat. vs3789's security team can temporarily suspend the account and conduct an investigation. Use a strong password and do not share your account details with anyone.
Still have questions?
The support team is with you in Bengali 24/7 — chat with us live or send an email.
Email: [email protected] | 24/7 Live Chat Support
Responsible Gaming
vs3789 is for those aged 21 and above only. Gaming is for entertainment — not as a solution to financial problems. Set your own limits and play responsibly.
More Information
Visit our Responsible Gaming page for responsible gaming tools and advice, or read our Terms and Conditions.