vs3789 Privacy Policy

vs3789 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how vs3789 collects, processes, stores, and uses your personal information.

This policy applies to all users of vs3789 — those who visit our website, register an account, or use any of our services. This policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards.

You must be 21 years of age or older to use the services on this platform. Personal information of minors is not knowingly collected.

vs3789 only collects information that is necessary to provide our services. Below is a description of the various types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay account numbers
• Transaction history — details of deposits and withdrawals
• Bank account information (where applicable)

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie data and session information
• Login time and location

2.4 Gaming Activity Information

• Game play history and bet amounts
• Win and loss records
• Details of bonus and promotion usage
• Information related to responsible gaming limit settings

vs3789 collects user information in the following ways:

3.1 Direct Collection

When you register on our platform, create an account, or fill out any form, you provide information directly to us. This includes contact information, identity verification documents, and payment details.

3.2 Automatic Collection

Some information is collected automatically by technical means when you visit our website. This includes cookies, web beacons, and server logs.

3.3 Information from Third Parties

In some cases, information may be collected from trusted third parties for the purposes of identity verification and fraud prevention. Strict confidentiality agreements are maintained in such cases.

vs3789 uses your personal information only for the following legitimate purposes:

• Account Management: Completing the registration process, managing accounts, and ensuring secure login.
• Identity Verification: Completing the KYC process and preventing access by minors.
• Financial Transactions: Securely processing deposits, withdrawals, and other financial activities.
• Customer Support: Resolving your inquiries and complaints via 24/7 live chat support and email.
• Fraud Prevention: Detecting and stopping unauthorized transactions and suspicious activities.
• Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.
• Service Improvement: Improving the quality and usability of our platform.
• Promotional Communications: Informing you about special offers and bonuses with your consent.

Your information is never sold or rented to third parties. It may only be shared in specific circumstances due to legal obligations or for security purposes.

vs3789 uses the latest technology to protect your privacy. Our security framework is as follows:

5.1 Encryption

All data is protected through SSL/TLS encryption. All information exchanged between our website and servers is fully encrypted, so no third party can view or modify any data.

5.2 Access Control

Only authorized personnel have access to your personal information, and only to the extent necessary to perform their duties. All staff operate under strict confidentiality agreements.

5.3 Server Security

Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Data backups are taken on a regular basis.

5.4 Password Security

Your password is stored in hashed form and cannot be viewed in readable format by any staff member. We strongly recommend that you do not share your password with anyone and that you change it regularly.

vs3789 does not sell or lease your personal information to third parties for any commercial purpose. However, information may be shared on a limited basis in the following circumstances:

6.1 Service Providers

Limited information may be shared with trusted partners to provide specific services such as payment processing, identity verification, and technical support. These partners operate under strict confidentiality obligations.

6.2 Legal Obligations

Information may need to be disclosed to comply with court orders, government directives, or applicable law. In such cases, we will provide only the minimum information required.

6.3 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such cases.

6.4 Emergency Situations

Information may be shared with relevant authorities in emergency situations where the life or safety of any person is at risk.

Cookies and similar technologies are used on the vs3789 website. Cookies are small text files stored on your device that help us improve the quality of our services.

7.1 Essential Cookies

These cookies are essential for the core functionality of the website — maintaining login sessions, storing security tokens, and remembering your preferences. Without them, the website cannot function properly.

7.2 Analytics Cookies

These cookies help us analyze the use of our website and improve the user experience. The information collected is aggregated and anonymous.

7.3 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect some functionality of the website.

vs3789 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Information is retained while the account is active and for the subsequent legally required retention period.
• Financial transaction information is retained for the period specified under applicable financial law.
• Identity verification documents are retained for the legally specified period.
• Even after an account is closed, certain information may be retained for the required period to fulfill legal obligations.
• Once the retention period ends, information is securely deleted.

As a user, you have certain important rights regarding your personal information:

9.1 Right of Access

You may request from us at any time to find out what information we hold about you. We will respond to such requests within a reasonable time.

9.2 Right to Rectification

If your information is incomplete or incorrect, you may request a correction. This can be done through your account settings or by contacting the support team.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may object to marketing communications and other optional uses. We will take the necessary steps in a timely manner upon receipt of your request.

9.5 Withdrawal of Consent

You may withdraw your consent at any time for any processing of information carried out on the basis of your consent. However, processing completed prior to withdrawal will remain valid.

vs3789 is firmly committed to keeping minors away from online gaming. Our platform is for users aged 21 and above only.

An age verification process is followed at the time of registration. If we are informed that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on our platform, please contact us immediately.

vs3789 reserves the right to update this privacy policy from time to time. For any significant changes to the policy:

• The "Last Updated" date at the top of the policy will be changed.
• For important changes, a notification will be sent by email to registered users.
• Continued use of the platform after a change will be considered acceptance of the new policy.
• If you do not agree to any change, you have the right to close your account.

We recommend visiting this page regularly to read the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

To learn more about vs3789's other policies and terms, please visit our Terms and Conditions and Responsible Gaming pages.